Cookie Policy

Last updated: 13th December 2019

This website (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur upon your first use of Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


means a small file placed on your computer or device by

Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by GDPR; and


means FocalAgent Limited which is registered in England and Wales under company number 07478014 (“FocalHome”, “we,” “us” or “our”). Our registered office is at 30 City Road EC1Y 2AB.

Information About Us

Our Site is owned and operated by FocalAgent Limited which is registered in England and Wales under company number 07478014 (“FocalHome”, “we,” “us” or “our”). Our registered office is at 30 City Road EC1Y 2AB. Our VAT number is GB 324652903. Our Data Protection Officer can be contacted by email at

How Does Our Site Use Cookies?

  1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for functional and analytical purposes and third-party cookies for advertising purposes. For more details, please refer to section 4 below.
  3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

  1. Cookies on Our Site are not permanent and will expire as indicated in the table below.
  2. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy
  3. For more specific details of the Cookies that We use, please refer to the table below.

What Cookies Does Our Site Use?

The following first party Cookies may be placed on your computer or device:

Name of Cookie



ASP.NET_SessionId (.NET)
This cookie is set by the underlying technology (Microsoft ASP.NET) used to run the web application, or by OutSystems (Java). Session

The first time you access the web server, a unique value is stored in this cookie. No association with actual user identity(ies) is done by the OutSystems platform.


Each time you access a web page and this cookie does not exist yet, the cookie is created and set with a unique value, representing that the visitor accessed the site. This cookie is set to expire after 30 minutes, so that if the visitor leaves the web application and then returns 30 minutes later, a new visit session is started. No association with your identity is done by the OutSystems platform.

30 min
pageLoadedFromBrowserCache We may use this cookie to improve your experience of the web application. It ensures that, in pages where a feedback message is displayed, if you click the back button you will not be shown the same feedback messages again. Session
<web screen name>:<generated id>: <initial tab> We may use cookies with this naming convention to keep the pagination state in specific web pages. Session
Users Used by the Remember Login functionality. 10 days
Users.sid Used in conjunction with the Session Id cookie in order to prevent session fixation vulnerabilities. Session


We may use cookies with this naming convention to help display the page content at the right scale and orientation.

1 year

AcceptTerms, AcceptCookies

To record the version of the privacy, terms, and cookie policy that you have most recently accepted.

1 year


This cookie is used to record your current visit on our system, and manage your account if you sign in.

2 hours

The following third party Cookies may be placed on your computer or device:

Name of Cookie




intercom-id-*, intercom-lou-*, and intercom-session-*

We may use cookies with this naming convention to offer a live chat feature on Our Site. These cookies attempt to remember a user such that they may continue their conversation between different pages of the site, and resume the conversation on repeat visits to Our Site.


1 year

_fbp, fr

These cookies are used to provide you with more relevant advertising across Facebook.


3 months


This cookie helps us present a form for you to report issues with Our Site.



IDE This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. DoubleClick 3 years
hubspotukt, __hssc, __hssrc, __hstc, __cfduid These cookies are used to keep track of users' identities, sessions, and to track website activity and personalize the user journey whilst on our site. HubSpot 10 years
bcookie, land, lidc, UserMatchHistory These cookies are used in LinkedIn Ad analytics, targeting/advertising and routing LinkedIn 2 years

Our Site uses analytics services provided by Microsoft Azure, and Smartlook.Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

  1. The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information. The analytics service(s) used by Our Site use(s) the following analytics Cookies:

Name of Cookie






This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.

Microsoft Azure

1 year


This is a unique anonymous session identifier cookie.

Microsoft Azure

30 min

_ga, _gat*, _gid These track users as they navigate the website and help us improve the website's usability. Google Analytics 2 years


We may use cookies with this naming convention to take anonymous screen recordings to aide in user experiences and issue fixing. Your private personal details are hidden in these recordings.


1 year

Consent and Control

Upon first use of Our Site, you will be shown a pop-up informing you of our use of Cookies. By contimuing to use Our Site you are enabling Us to provide the best possible experience and service to you. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

You can choose to enable or disable Cookies in your internet browser, although most functionality within Our Site depends on the use of cookies. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came  with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

  1. Google Chrome: GB
  2. Microsoft Internet Explorer:
  3. Microsoft Edge: edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
  4. Safari (macOS):
  5. Safari (iOS):
  6. Mozilla Firefox: Cookies-website-preferences
  7. Android: Android&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

Changes to this Cookie Policy

  1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
  2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

If you would like to know more about how We use Cookies, please contact Us at

For more information about privacy, data protection and our terms and conditions, please visit

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